StoriiCare FAQs

StoriiCare is an electronic health record (EHR) and care management platform built for adult day and community-based care providers. It brings care records, care plans and assessments, eMAR, attendance, EVV, billing and family communication into one system, with Skye, a built-in AI assistant.

More than 300 providers in 12 countries use StoriiCare. See the full platform.

StoriiCare serves adult day centers (social and medical), PACE programs, home and community-based services (HCBS), I/DD and disability services, assisted living, residential and memory care, senior centers and UK care homes.

It works for a single site and for organizations with many locations.

Everything a care team needs to plan, record, evidence and bill for care:

• Care management: care plans, assessments, progress notes and ADL tracking
• eMAR for medication administration
• Attendance with QR code or PIN sign-in, plus scheduling and transportation
• Billing: private pay invoices and electronic claims
• Activity calendars and digital signage
• The StoriiCare Family app for updates, photos and messages
• CRM, custom forms and workflows
• Skye, the built-in AI assistant

Paper is slow to update, hard to read and easy to lose. With StoriiCare:

• Staff type notes as care happens and update a single field instead of rewriting a page
• Risk scores, BMI and other totals are calculated automatically
• Every change is logged with who made it, what changed and when
• Records export as PDFs, and policies and scanned files live in one secure Document Store
• Staff can work in 12 languages, with AI note translation

StoriiCare saves each staff member about 6 hours a week on paperwork.

Yes. StoriiCare is software for care providers, but we also run a free directory of more than 10,000 adult day centers across the US. Search by city, state or ZIP code and contact a center directly.

Our state guides explain how each state licenses and funds adult day services.

Pricing is based on the number of active clients you serve and your average daily participants, so it scales from a single center to a multi-location network. Every plan includes unlimited staff users.

See pricing or book a demo for a tailored quote.

No. Every plan includes unlimited staff users with no per-seat fees, so everyone on your team can have their own login.

Yes. The Group Portal gives leadership one dashboard for data, performance and reports across every location, and regional managers can switch between sites inside StoriiCare without separate logins.

More for multi-site organizations.

Private pay clients and families, Medicaid (state plans, HCBS waivers and managed care), Medicare, the VA and commercial insurance.

Invoices and claims are built from the attendance and care records your team already keeps, so there is no double entry. See billing.

StoriiCare creates 837I and 837P claims from attendance and care records and submits them through an integrated clearinghouse that connects to thousands of US payers.

835 remittances are matched to your claims automatically, so you can see what was paid, adjusted or denied in one place.

StoriiCare connects directly to Stedi, the clearinghouse we recommend. If you prefer to keep another clearinghouse, you can export 837 files from StoriiCare and submit them there.

Yes. Private pay invoices are generated from your rates and attendance, and families can pay online by card or ACH.

Yes. Caregivers check in and out in the StoriiCare EVV app on iOS or Android. The app records time and GPS location and works offline.

StoriiCare integrates with Sandata and HHAeXchange, and EVV data is included in Medicaid claims where your state requires it. See EVV.

Stedi for claims, Stripe for online payments, Sandata and HHAeXchange for EVV, plus QuickBooks Online, MatrixCare and Microsoft Business Central. Other integrations are considered case by case.

See partners and integrations.

Book a demo and we will walk you through StoriiCare with your program in mind, then send a tailored quote.

You can also call us in the US on +1 650 924 9930, in the UK on +44 141 816 0373 or in Australia on +61 3 7035 7936, or email team@storii.com.

Onboarding is tailored to your organization's size, timeline and needs. It covers account setup and access, a configuration call, feature-specific training, a secure upload of your existing data, training for managers and then staff, and ongoing support after launch.

You can also start with a pilot before a full rollout. How implementation works.

Yes. Onboarding includes secure data migration, whether you are coming from paper or another system.

StoriiCare is designed to feel familiar, and most staff are comfortable within a few days. We provide onboarding resources, video tutorials and in-person or virtual training.

Two helpful reads: 4 Ways to Get Resistant Care Staff to (Really) Use Technology and How Managers Can Introduce New Technology to Care Staff.

Yes. Through our partner relationships we can help negotiate lower device rates for clients. Get in touch to learn more.

Yes. StoriiCare is SOC 2 Type II and ISO 27001 certified and is HIPAA, GDPR and PIPEDA compliant. We also hold Cyber Essentials Plus and meet the NHS Data Security and Protection Toolkit standard.

Data is encrypted in transit and at rest and hosted on AWS, and the platform undergoes regular penetration testing. Visit our security and compliance portal.

You decide. Granular permissions control access by role, with separate access levels for staff, volunteers and contractors. Audit logs record who did what and when, and dual-level password protection and automatic logout add another layer.

The main app needs an internet connection. That is by design: it keeps health data off local devices, which helps protect it under HIPAA.

The one exception is the EVV app for home care, which works offline and syncs when the device is back online.

StoriiCare is used in 12 countries and is GDPR and PIPEDA compliant. Customers outside the United States are covered by our Data Processing Agreement, which sets out how we process personal data, where it is hosted and our sub-processors.

Any modern web browser (we recommend Google Chrome) on a desktop, laptop or tablet, plus iOS and Android apps for staff. Families use the separate StoriiCare Family app.

StoriiCare is available in 12 languages: English (US), English (UK), Spanish, French, Hungarian, Japanese, Korean, Lithuanian, Portuguese, Russian, Cantonese and Chinese (Simplified). Language can be set for the whole organization or for each staff member.

AI note translation covers more than 80 languages, and our support team works in English, Spanish and Portuguese.

Images (JPG, PNG, GIF), video (MP4, WebM) and audio (MP3, M4A, WAV). If you need a format that is not on the list, let us know.

Skye is the AI assistant built into StoriiCare. Ask a question in plain language, typed or spoken, and Skye answers from your StoriiCare data, such as attendance, eMAR logs and transport schedules, and can turn the answer into a graph or report.

Skye is multilingual and HIPAA compliant. Meet Skye.

• AI Care Planning drafts care plans and suggests goals for staff to review and approve
• AI Note Translation translates care notes and messages for staff and families in more than 80 languages
• A 24/7 AI support agent answers how-to questions by chat or voice

With the StoriiCare Family app, families get updates, photos and notices from your team, see upcoming events and message staff securely, so updates never sit in personal texts or email. They can also pay invoices online by card or ACH.

See the Family app.

Yes. Personalized profiles and life stories help staff know each person, engagement tools support mood and well-being and help stimulate memories, and the same information can be used for individual reminiscence therapy.

Read about reminiscence therapy or memory care software.

Phone support is available on weekdays from 1:00 am to 5:00 pm Pacific Time. You also get 24/7 AI chat and voice support, live chat, video tutorials, help articles, remote sessions and in-person visits if needed.

Our support team works in English, Spanish and Portuguese.

The StoriiCare Help Center has step-by-step articles in English and Spanish. Live system status is at status.storii.com.