StoriiCare FAQ


StoriiCare

What is StoriiCare?

StoriiCare is a cloud based care software platform used by Residential Care Communities, Nursing Homes, Care Homes, Housing Associations, Adult Day Care and Home Care Agencies.

Why use StoriiCare?

StoriiCare enables organisations to efficiently plan and evidence interactions with those they care for.

Designed with a focus on the end user, StoriiCare provides a range of features to ensure the smooth running of any care setting.

Management have instant access to profiles of all service users in their care, with notifications and reminders for overdue tasks, assessments and much more.

There are a host of other features and reports that can simplify and improve efficiency in your day-to-day responsibilities in addition to reducing the need for many paper records.

Why go digital?

There are a range of benefits providers can take advantage of by use a digital system.

  • Easy to update and maintain
  • Change specific items as opposed to replacing full pages in files
  • Save time by typing instead of writing
  • Text clarity - illegible notes due to poor handwriting are no longer an issue
  • Text support - use recommended notes for those that may not have English as their first language
  • Reduce human error - our software automatically calculates risk scores and BMI
  • Print only when necessary, saving paper and ink costs
  • PDF copies can be emailed if required
  • Store all of your policies and scanned files in our StoriiCare Document Store folders
  • Audit trail - see who updated/changed what and when

How can a business sign up?

A business or organisation should get in touch by calling +1 (650) 924 9930 or by booking a demo.

What does it cost?

Take a look at our pricing page for details.

What about security?

StoriiCare is fully data compliant. Managers have full control over staff access, with 2 levels of password protection. You can choose which staff have admin rights, such as editing text and assigning staff.

Our platform automatically signs users out after a set period, but as with all computer systems, in addition to our own security we highly recommend enabling passcodes on your own devices to ensure your hardware is protected.

Can I use StoriiCare on my current computer/devices?

Yes! StoriiCare is device agnostic, enabling you to run our platform on multiple different systems at any one time. We highly recommend using Google Chrome if you choose to use us on a browser.

We don't have any tablets or tech, can you help?

If you don’t currently have the technology to use StoriiCare, we can help.

Through our partner relationships, if you are a registered business we can provide brand new, ready-to-go tablets with care-friendly cases at a competitive rate.

Get in touch for a quote.

Why use StoriiCare with your service users?

  • To encourage and enhance communication
  • To improve mood and well-being
  • To stimulate memories
  • StoriiCare can be tailored to the individual
  • StoriiCare can serve as a legacy for future generations
  • It enables business to not only provide an enhanced level of person-centred care, but to effectively document every action, showing any inspectors that a provider really cares, about care.

Can StoriiCare help someone with Dementia?

Yes, StoriiCare can help those affected by Dementia. Here's how:

  • It maintains a sense of personal identity
  • It improves mood and well being
  • Knowledge of a person with Dementia is crucial to providing person-centred care

What support do you offer?

Our call support is 8.30am - 5.30pm during weekdays. We also offer direct chat support, support documentation, remote access sessions and support visits if necessary. View our support page for more information.

Still have questions? Get in touch!


Media questions

What kind of media can I use with StoriiCare?

We accept most media formats, including:

  • JPG/JPEG, PNG, GIF
  • MP4, webm
  • MP3, M4A, WAV

If there are any formats you’d like to use that don’t current work, let us know.

How do I add these types of media?

Click the on the Media page, you can add all kinds of media including images, video and text.


Technical questions

On which devices can I use StoriiCare?

You can access StoriiCare on the following devices:

  • Most internet enabled devices via a web browser. It can also be accessed through our iOS and Android apps.
  • iPhone and iPad, iOS version 8 and above
  • Most modern web browsers (home computers, laptops, smartphones, tablets, etc.) via the web app at www.storiicare.com.
    We would recommend using the latest version of Chrome for the best user experience.

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